Privacy Policy | noco.io

1. Introduction

At noco.io ("we", "our", or "us"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

Account Information: When you register, we collect your name, email address, and password.
Usage Data: Information about how you use our platform, including features accessed and actions taken.
Generated Code: The code and applications you generate using our platform.
GitHub Integration Data: When you connect your GitHub account, we access repository information needed to provide our services.

3. How We Use Your Information

We use your information to:

Provide and improve our services
Create and manage your account
Process transactions
Send you updates and communications
Monitor usage patterns to enhance user experience
Troubleshoot issues and provide support
Model Training: Use your code, text prompts, and AI-generated outputs—after removing or anonymizing personal identifiers—to train and improve our AI models and services

4. Code Ownership and AI Training

You own the code you generate. We don't claim ownership of the code, applications, or other content created using our platform. However, as detailed in our Terms of Service, we may use your inputs to our service and the resulting outputs (including generated code) for improving and training our AI models.

Anonymization Process: When using your content for AI training, we remove or anonymize personal identifiers such as usernames, email addresses, organization names, and other personally identifiable information to protect your privacy.

Opt-Out Rights: If you prefer not to have your content used for AI training, you can contact us at privacy@noco.io to request removal of your inputs and outputs from our training datasets. Note that this may affect the quality of AI assistance provided to your account.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Third-Party Services

We may use third-party services such as payment processors, cloud hosting providers, and analytics tools. These third parties have their own privacy policies and may collect information from you.

7. Cookies

We use cookies to enhance your experience, analyze usage, and collect information about how you interact with our site. You can manage cookie preferences through your browser settings.

8. Your Rights

Depending on your location, you may have rights to:

Access personal data we hold about you
Correct inaccurate data
Delete your data
Restrict or object to processing
Receive your data in a portable format

To exercise these rights, contact us at privacy@noco.io.

9. Data Retention and Deletion

We retain your personal data only as long as necessary for the purposes described in this policy. You may request deletion of your data, subject to:

Legal compliance requirements
Technical feasibility constraints
Our need to maintain anonymized training data for AI improvement

Upon account deletion, we will remove or anonymize your personal data within 30 days, though some anonymized usage patterns may be retained for AI training purposes as described in our Terms of Service.

10. Enterprise and Custom Arrangements

Enterprise customers may be eligible for enhanced data protection, including:

Opt-out from AI training programs
Custom data handling agreements
Enhanced data retention controls
Dedicated support for privacy matters

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website or by sending you an email.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at privacy@noco.io.

13. Analytics and Tracking

We use analytics and tracking tools to understand how our platform is used and to improve our services:

Website Analytics: We may use services like Google Analytics to track website usage and performance
Product Analytics: We may use tools to analyze feature usage and user behavior within our platform
Cookies: We use cookies to maintain sessions, remember preferences, and analyze platform usage

You can control cookie preferences through your browser settings and opt out of Google Analytics using their opt-out browser add-on.

14. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it immediately.

15. International Data Transfers

We may transfer your data internationally within our service provider network and cloud infrastructure. We ensure appropriate safeguards are in place for these transfers, including:

Using service providers with adequate data protection measures
Implementing standard contractual clauses where required
Ensuring compliance with applicable data protection laws

16. Legal Framework

This Privacy Policy is part of and subject to our Terms of Service. In case of any conflict between this Privacy Policy and our Terms of Service, the Terms of Service shall prevail. Our Terms of Service contain additional important information about data usage, training, and your rights.

17. User Content Visibility

Private Projects: The content and code you generate using our services, including prompts and project files, are private and only accessible to you and noco.io's authorized employees, contractors, and partners as necessary to provide support and maintain platform functionality.

Public Projects: If your project is set to "public," then the prompts and code become visible to other users. Your public project can also be remixed and used as a starting point for other projects. Private projects are not remixable, and their code and prompts are not visible to other users.

Liability Protection: We implement technical measures to protect the privacy and security of user content. However, we cannot be held liable for any issues that may arise from users deliberately circumventing our platform limitations or protections to access private content.

18. Support and Response Times

We provide support through our platform's support chat system with the following commitments:

We aim to respond to privacy-related inquiries within 7 business days
General support requests are handled according to the same timeline
For urgent matters related to data protection or security incidents, please mark your inquiry as "URGENT - Privacy concern"
Please include relevant account information when contacting us for faster response